We hope you are delighted with your purchase from Shannon Duty Free and Shannon Irish Design Store however we understand if you may wish to return any or all of the Products. You can return Products if you are not satisfied or if you change your mind within 21 days of receipt. Returns must be unused or unworn, in the state you received them and in the original packaging. The Return Procedure is set out below.
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 21 calendar days of delivery of the Products and get a refund, provided that you return the Products to us according to the procedure indicated below This is a right of withdrawal that you can exercise without penalty and without giving any reason.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition. In case of returns for change of mind (right of withdrawal), you will be fully reimbursed. However you will be responsible for the shipping costs which you incur in returning the item.
You have no right of withdrawal for Products that you have asked us to customise (for example with bespoke colours, materials, monograms) except in case they are faulty.
A product is "faulty" if received damaged or where a manufacturing or material fault occurs. Please note that Products damaged due to wear and tear are not considered faulty. You can return faulty Products and you are entitled to a full refund, including any shipping costs, as applicable.
If you have received a wrong (different than displayed) or damaged item you can return it within 28 days from the shipping date. Please follow the standard return process as set out below and select 'Item was defective' as return reason.
Once we have received the returned item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges. After we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card within 5 working days.